Customer Receiving two dunning letters

[Former Member]

Hi All,

After the dunning run , the customer is receiving two dunning letters, one with 0 amount and the other letter correctly.

One of the letters is in EUR and the other letter is in the local currecny.

Why does the system generate the dunning letter with 0 amount??? Can anyone please clarify..

thanks a lot,

kris..

[Former Member · Accepted solution]

hi

check the dunning letter printing program routine and the form used debug with a customer and check

[Former Member]

Hi

Pls verify in schedule printing, you might have selected 1 sample printout Under Sample print out

If it is the case delete that 1 and keep it blank and try again, better test in Quality server first instead of causing the inconvenience to your customer

Reg

Vishnu

[Former Member]

Hi,

I am not sure how the sample printout is related to the actual print out.

However, the customer is receiving the blank dunning letter with 0 amount in EUR and the one correctly in the local currency after the dunning has been carried out..

Could this be related to some issue with the dunning config or the forms??

Thanks,

kris..

[narasimhulu_konnipati]

In F150, after giving all the parameters, you will be clicking on "Individual Dunning notice" right.

In the same message box, you can see the "Print Preview" before you click on "Print out"

Just check if the Form has been developed with 2 pages including a sample.

It should have been developed like that, other wise it should generate only one form.

Just speak to your ABAPER and explain him the situation asn ask him to chekc the Forms assigned.

Check

Thanks

Edited by: nkonnipati on Feb 14, 2012 1:16 PM