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Customer in Guatemala

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316

Hello, I want to know if anyone have issues selling products/services to a customer located in Guatemala, when i created the sales order the error: Mandatory condition TMX1 is missing appears. Someone have the same issue?

Accepted Solutions (1)

Accepted Solutions (1)

Sai_Kasturi
Employee
Employee
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Hello,

TMX1 could be the tax condition type in your sales order pricing procedure. Please maintain tax condition record for condition type TMX1 using the app 'Set Tax Rates - Sales'. You would need a business role 'Tax Specialist' to access this app.

You can either re-trigger the taxes in your existing sales order or create a new sales order after maintaining the tax condition record.

thanks

Sai

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Hello, we're trying to create the condition record with the following info:

Change Output Tax MX - (TMX1): Selection Image 1 of the doc.

Country: GT

Dest. Country:

Tax Class1-Cust: 1

Tax Class Mat. 1

Valid on: Actual Date.

And

Change Output Tax MX - VAT Condition (TMX1) : Overview Image 2 of the doc.

Country: MX

Tax Class1-Cust: 1

Tax Class Mat. 1

Amount: 0

Unit: %

Valid from: Actual Date

Valid to: Future Date

And when we're trying to sell the product the "No condition record was found for condition TMX1" error appears.

Can anyone help me with this issue.

Sai_Kasturi
Employee
Employee
0 Kudos

Hello,

Thanks for sharing the screen shots.

I see that you have not maintained the tax code in the tax condition record. Assigning a tax code in the tax condition record is mandatory to determine the tax percentage in sales order. Please refer to the snapshot attached. I'm sharing an example of tax condition record maintained between countries Germany and USA.

Please create a tax condition record based on this example with a relevant tax code applicable in your system. You may have to cancel the existing sales order and again recreate it after the tax record is setup.

thanks

Sai

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sai Thank you!! It works!!! Have a nice day!

Answers (0)