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Customer Equipment Card

Former Member
0 Kudos

Dear Expert,

I need your valuable advice on the best practise of customer equipment card. My Company provide after sales service for our customers and our customers mainly consist of international chain store, therefore customeru2019s equipment will transfer from one location to another location. What is the best practice to handle these changes? Shall we terminate the old CEC and issue a new CEC for a new location or amend the location in the CEC? Please advice.

Thank you.

Regards,

Ng

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi,

If u will terminate the cec and create a new one then in no way u can track ur cec.So,instead of terminating ,try either to change the location or create a udf and try populating ur data over there.This way u can track ur cec and the updation would always be there in the history tab.

Thanks

Abhishek

Answers (1)

Answers (1)

Former Member
0 Kudos

If the product is owned by the same company, but the location is tranfered, you could always create 1 or a number of UDF's to 1st, 2nd, 3rd location?