cancel
Showing results for 
Search instead for 
Did you mean: 

Credit note request line rejected but it is picked by background job and create credit note

chaabene
Participant
0 Kudos

hello comunity

We had one line of credit note request that generates credit note with 0 value everytime the backgroud job of billing run .

we had cancelled all subsequesnt document and reject that line however it still generating subsequent document with 0 value .

question is how come a rejected line from credit note request generates subsequent credit note ?

thanks in advance

View Entire Topic
Lakshmipathi
Active Contributor
0 Kudos

Go to OVAG, select that Reason for Rejection and see whether the box under BIC is ticked. I presume, currently, it is blank. This box should be ticked