Credit memo

[Former Member]

Hi Experts,

I have a problem, Company code A sold some material to Customer X for an amount of Rs.4000/-. The customer X returned the material to the Comapny code A due to some reasons. Comp code A gave a credit memo for Rs.4000 to X. That credit memo was not utilised by customer.

In some other transactions, same customer X has to pay Rs.700/- to same company code A.

For more than 4/5 years, there were no transactions between this company code and cutomer. But Company code A send a mail to customer X to pay the amount Rs.700/-.

But the customer rejected this and told that A has to give me 4000 and deduct the amount 700 and pay me back the remaining Rs.3300/-.

After verification A found that it has to pay 4000/- to X.

Could some one give me some resolution how to process this in SAP smoothly ?

Regards

Madan

[Former Member · Accepted solution]

Hi

1) Invoice created & cleared against customer for Rs.4000/- = Both the customer line items (Invoice and Payment line items) are cleared.

2) Credit memo raised for the same Rs.4000/- against the same customer. = Here, one customer line item is in open.

3) Other transaction as Vendor happend for Rs.700/- =Again, one open line item as receivable

Solution :

1) For the 3rd transaction post a transaction in SAP as receivable from the Customer

Transaction receivable - - - - Dr 700/-

Cr - - - - Customer account 700/-

2) Now post the 4th transaction as outgoing payment - payble of Rs 3300 /-

- Give the payable amount of Rs.3,300/-

- Select the open item list against to that customer ( that will be 1-Rs4,000-/ & 2) Rs.700/-)

- Do the payment

VVR

[Former Member]

Hi,

Simply use F110 (payment run) for this customer. The run will select both the open items and make a payment document for the residual amount.

Cheers