Credit memo for a blanket PO

[Jelena_Perfiljeva]

Our users are unable to create a credit memo for a blanket Purchase Order, but our whole team has been unable to figure out the reason.

There is no error message, but when the users go to MIRO and enter 'Credit memo', date and PO number, the entries in the table at the bottom of the screen are all grayed out and they cannot enter amount:

This is just a blanket PO for service items. The invoices are posted against it (and they show up in PO history), but there is no goods receipt or anything. There is nothing unusual in the PO except that limit has been increased several times and now Overall limit is same as Actual value but Expected value is smaller.

The users are saying that they could enter credit memos for other blanket POs in the last month (and we found the documents on other POs that confirm that).

The only thing I've noticed in MIRO that when I click on the dropdown next to PO number and run a report with 'Credit memo expected' flag, it does not pull eny information. But we're not sure what criteria would have to be met to expect a credit memo for blanket PO.

We read the SCN posts but could not find anything specific to this situation. Our users do not want to cancel the invoices, they want to post a credit memo.

Thank you.

[SubashG]

Please have the user put the credit memo amount in the account assignment option as highlighted below at the item level 

You have to put in the value in the amount field as highlighted above , click on the check button and the click the back button to see the amount value in the line item detail .