Credit management issue

[Former Member]

Dear Experts,

We have configured a scenario wherein only after an advance payment (Bank a/c dr cust a/c cr) will the user be allowed to create a sales order.

The same has been configured using credit mgmt and Re 1 is maintained in in FD32 for all these type of customers.

Now the problem is if I try to close/complete a sales order with a reason for rejection and try to create a new order in place of that(due to price change, earlier Rs 100 per ton now Rs 25 per ton), the system is not allowing me to save the order and giving an error for Dynamic credit check and order cannot be saved.

Please provide me a solution, thru which I can release the amount in the customer a/c once the Sales Order is completed with a 'Reason for Rejection'.

Regards,

Amit

[Former Member · Accepted solution]

Dear Amit,

Pls test one such document and observe the behaviour of info structure S066, idealy after rejection of order the table shall zero open orders against particular customer.

Also would request you to pls elaborate the issue with more specfic informations as it helps fourm to reach on the root cause quickly and solution shall be provided bit faster.

Pls revert.

Regards

Sanjay

[Former Member · Accepted solution]

Dear All,

My order is relevant for Billing,i.e Delivery related Billing document is created.

To explain the scenario well, lets take an eg:

A sales order contains 1 line item with a material of qty say 100 TO. Delivery for 40 TO has been done and then there is a Price Change for the material. The sales order is closed using a reason for rejection and a new order is created for the balance value of the material in the sales order.

Due to advance payment in this case customer account already has Rs 10000 (@ Rs100 / TO), new price Rs50 / TON.

When this new order is being created the system doesnt allow to save the order, since dynamic credit mgmt check is active, which doesnt allow order to be save w/o any balance in the customer a/c.

My issue is 'If my Sales Order has been closed using a Reason for Rejection', why isnt the adv payment released from the eaelier order.

Regards,

Amit

[Former Member · Accepted solution]

Dear Amit,

How you are linking payment with sales order i.e. by which transaction. ?

Regards

Sanjay

[Former Member · Accepted solution]

Dear Amit,

Pls also check whether reason for rejection have the indicator "Not Relevant for Billing". if it is not set it or use any other reason for rejection which has the set indicator.

Pls revert after this tour problem is resolved or not.

Reagrds

Sanjay

[jpfriends079 · Accepted solution]

Hello Amit,

Check (with your FI consultant or end-user) whether the Advance payment received is cleared (by using tcode F-30) against the created billing doc's accounting doc.

Thanks & Regards

JP

[former_member188076]

Hi

If there is no subsequent document is created for the Sales Order, you can delete the same and then create a New Order.

OR You run the transaction F.28 for the Sold To Party, after Rejecting the Order.

Regards

Amitesh Anand

Edited by: Amitesh Anand on Jun 8, 2010 11:52 AM

[jpfriends079]

Try and put billing(if order related billing)/delv(if delv related billing) block in Sales order.

Or

By using tcode OVAZ put tick/check mark on following check box against you relavnet reason for rejection

OLI: (Resource Item Open Again)

BLC: (Not relevant for billing)

Thanks & Regards

JP