any one could explain coustomer complaint procedure in QM.
And please tell me difference between:-
In QM 01.
Customer complaint can be superbly maintained in SAP using notification, following is the process :
1) Whenever there is complaint from customer, marketing / sales department raises the notification using T code QM01 (type Q1) using the document (billing / Invoice) against which material was dispatched. All data like material, quantity and other is automatically copied from system.
2) Sales has to mention the defect type for the complaint (data maintained by QM in advance ) and send this notification to QM ( express message)
3) QM will analyze the nature of complaint and discuss with PP and then along with action plan and decision will give it back to sales. So then either discount is given, or some correction will be done at customer end or material is brought back.
All this you can maintain in notification using different tasks.
Correction task : Is the activity or work planned its at broad level.
Corrective action : Nothing but actual actions taken under that task.