Cloud Print Manager With Error

[former_member803239]

Dear SAP expert

I get an error when I push test connection on SAP Cloud Print Manger.

Error "Connection test failed Object reference not set to an instance of an object".

I find below link may help me, but I have not access right to see the much more,

Can you let me know how to solve this problem ?

https://userapps.support.sap.com/sap/support/knowledge/en/2796038

BR
Chen

[HarshalVakil · Accepted solution]

Hello Chen,

1) Proxy Settings - If you are using proxy you can configure it directly inside the CPM.

1. Click on Settings.
2. Select Proxy.
3. Choose the correct option and fill the proxy configuration.

2) Security Protocol - Select a different Transport Layer Security:

1. Click on Settings.
2. Select Security Protocol.
3. Choose a different Protocol in the list. The supported option is TLS 1.2 only, TLS 1.0 and 1.1 is not supported anymore.
   Ensure to perform this step before proceeding: *For certain systems you must change this value two or three times (from 1.2 to 1.1 and 1.1 to 1.2) to ensure that the correct value is recorded in the registry.

3) PRT user - Change the password or create a new one.

1. In ByD system, go to Application and User Management -> Print Queues.
2. Edit your Print Queue and go to details tab.
3. In the PRT user field, try setting a new password. Now, try configuring the print queue in the CPM with the new password.
4. If changing the password does not solve the problem, you can try creating a new PRT user. After creating the new PRT user, use it to configure the print queue in CPM.

After changing one of theses options the CPM service will be restarted. If this not happen, you must restart the services manually.

4) Connect the computer into a different network.

5) Install CPM in a different computer.

Hope this helps.

I had similar issue while I was setting up CPM on Local system.

However there could be other issues while CPM fails to connect to system. For example : two CPM service ( Cloud Print Service and Cloud Print Watcher service) Should be running. Mainly Cloud Print Service should be running with the Admin account on the local system / Server - This user could be different from your windows Login credentials.

Can you please check this?

Regards,

Harshal

[former_member803239 · Accepted solution]

Thanks ! now it work !