Cannot create invoices or credit notes linked to other documents

[Private_Member_135681]

Hi,

We upgrades to 9.3 PL11 a couple of weeks ago and since then we cannot create invoices if they are linked to other documents using 'copy to' or 'copy from'. We can still create them if we use the document generation wizard.

We also cannot cancel credit notes for the same reason. We get the below error in the system message log for both issues:

In "Method" ValidateDocumentProtocolCodes and "Phase" 5, error Entered value is not valid. (Core -224) X occurred. Contact technical support.

I have reported it to our support partner but wondered if anyone my have an idea of what the problem is

Thanks

[Abdul · Accepted solution]

The error is not common, if you are using any add on to check please disable the add on then try document generation wizard if you still face the issue then raise an incident to SAP

[andrea_sacher]

Hello Carl Rutter,

do you know now why this error happend? You write you had ask your support partner. what was the answer from them?

Best regards,

Andrea

[Private_Member_135681]

Problem seemed to just go away after a couple of months of using the document generation wizard. Maybe was add-on related