cancel
Showing results for 
Search instead for 
Did you mean: 

Advanced Claim Approval error : Incorrect Status movement

Former Member
0 Kudos

Dears,

    

The last approver for the advance request gets error:


Incorrect status movement(In-Process:Approved to In-Process: Approved) for generic Application, reference number xxxxx

The error may results from view "V_T77WWW_CLSTFL", but I'm not sure how to maintain it. Please have a look at its contents below:

Your advice is highly appreciated.

Best Regards,

Mohammad Aly

Accepted Solutions (1)

Accepted Solutions (1)

dsharmak
Advisor
Advisor
0 Kudos

Dear Mohammad,

This problem might be related to Workflow also, Kindly check the Workflow WS18900023, through swdd, In the agent it should be Generic Task, Also check through PFTC for the standard task 18900010, Maintain Agent Assignment , Task should be General Task. Both the places.

Best Regards, Deepak..

Answers (1)

Answers (1)

dsharmak
Advisor
Advisor
0 Kudos

Dear mohammed,

Are you able to solve the issue , with these configurations.

Best Regards,
Deepak..

Former Member
0 Kudos

Hello Deepak,

I appreciate you replying me, Sorry for late, it was from user side.

Unfortunately, the issue wasn't solved, the error stills appear,

Would you please provide another advice

Best Regards,

Mohammad

dsharmak
Advisor
Advisor
0 Kudos

Dear Mohammad,

Kindly check the entries in the table V_T77WWW_CLSTFL, whether correct status are maintained or not , Kindly compare your entries with Client 000..

Former Member
0 Kudos

Dear Deepak,

    I've changed entries in view V_T77WWW_CLSTFL but another different error aroused:

"Error Completing the work item task (00000 9270779)"

Best Regards,

Mohammad

dsharmak
Advisor
Advisor
0 Kudos

Hello Mohammad,

Please check the task  9270779, in agent assignment it should be General Task, Kindly check out the same.

Best Regards,
Deepak..

Former Member
0 Kudos

Hello Deepak,

Unfortunately, I didn't find the task 9270779 , I found the workflow WS18900023 uses one task: TS18900010 only.

Best Regards,

Mohammad