Accounts Receivable Residual Open Items Excluded from Clear Incoming Payments - Manual Clearing App

[Cel_Marasigan]

Dear Experts,

Good day. The residual AR open item does not appear as normal open item in the  Clear Incoming Payments - Manual Clearing app. To replicate this, post customer invoice using Create Outgoing Invoices app (say, for 1,000.00) and post partial payment using Posting Incoming Payments app (say, for 800.00). Then in Clear Incoming Payments - Manual Clearing app, process the invoice and partial payment using Residual amount field, resulting to an AR residual open item of 200.00, with the invoice and partial payment being cleared upon posting. Then, again, using the Clear Incoming Payments - Manual Clearing app, the residual amount of 200.00 needs to be cleared against a payment either for the same amount or an amount less than that(as partial payment again) however, the residual amount of 200.00 does not appear in the said app. Is it correct to expect that the residual amount should be included in the manual clearing app since it is an open item?

Thank you very much.

Cel

[Anne_Wang]

Hello, your question has been forwarded to the experts. We hope to provide an answer soon. Kind regards

[Anne_Wang]

Hello Cel,

Thank you for your question.
After talking to the experts, I can provide the following answer:
In the Clear Incoming Payments - Manual Clearing app, it's a standard design that the open residual item does not show up on the worklist page.
For more information, see SAP Note 3430965. 

Kind regards,
Anne