on 2007 May 23 7:29 AM
Dear everyone,
I have a problem about F1 help, please help.
Our customer said, if he press F1 in the PR's screen for a field, there is just a pop-up window which is just white and without any text and explain even without a title.
and we looked at in our side, there is no problem. Could anyone tell me how to resolve the problem?
Thanks.
Regards,
Benny
Dear Benny,
Go to HELP ->Settings ->in Modal Dialog box.
Now you will get the help details. I too have this problem . Im unable to see through Performance assistant.
Regards
Prabhu
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I'm getting the same issue and able see the details in Modal dialog box. But does anyone know how to fix the issue and see it in Performance assistant itself? Since the formatting is different.
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Hi,
I also had same type of problem bit it got by following settings please try at your end too.
Go to HELP ->Settings -> click on in Modal Dialog box.
Then save it. Check F1 help will appears.
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Hi Benny,
This is very peculiar problem. I am sure because I have faced this myself. Your client must have installed Internet Explorer 7.0.
IE 7.0 has some bug that SAP cannot work with it. All the F1 screens will be blank. There is a SAP note to over come this problem. You may search for the note number. Rather simple solution will be:
If he is using IE 7.0 ask him to go back to IE 6.0 and try again. This helped me.
Regards,
Vishal
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Dear Vishal,
I checked the NOTE and found that if the IE 7.0 is installed, the GUI version should be the version in the list below or higher:
o SAP GUI for Windows 6.20 Patchlevel 64
o SAP GUI for Windows 6.40 Patchlevel 20
o SAP GUI for Windows 7.10
And I checked our version is 640, Patchlevel 18, would this version not reach the one that mentioned above?
Hope for your help.
Regards,
Benny
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