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Companies often want to support of workflows which will seamlessly streamline business processes in the organization. workflows gives real-time visibility into the inner workings of the business processes, and in turn makes your employees more productive and efficient in their roles.

as part of 2211 release workflows are enabled for Credit memo documents in SAP Business ByDesign. in the earlier releases we have enabled the workflow feature for Customer Invoice documents as part of Customer Relationship workflow enablement process.

User Story:

Business User can use SAP Business ByDesign Workflow Rules to create custom workflows for Credit Memo documents.

Business case would be to inform the employee responsible about the changes in Credit Memo document via notification / email communication.


  1. Support custom workflow for credit memo documents

  2. Notification could be sent to inbox or as a email to employee responsible

  3. Workflow triggered on first creation / every change

  4. Helps to create complex rule based custom workflow

  5. Note: same feature is enabled for Customer Invoice documents.

Benefits for Customers

Custom Rule based workflow for Credit Memos