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Occasionally in SAP Business one a user will experience a random, non-reproducible issue. This  type of issue generally does not follow any pattern and cannot be reproduced but still poses a problem for the user.

SAP Business One support have put together a comprehensive note to help troubleshoot these types of scenarios.

The note guides you on where to start the troubleshooting and empowers you to do the necessary analysis by following a methodological approach. The sections are broken down as follows:

  • When did the issue start?

  • Is there any pattern related to the issue?

  • Is it a Version Issue?

  • Is it an Extensibility issue?

  • DB or Environment specific Issue?

  • Is the Application freezing or blocking?

  • Is it a User or a workstation Issue?

See Note 3300600 for further details

Support Spotlight Series

We hope this read has been informative and beneficial. For more blogs and tips from the SAP Business One Support team, please visit our space on the communities: https://blogs.sap.com/tag/b1-support-spotlight/