You may already be aware of Situation Handling and might already be using it. Here is a detailed
blog on how to create your own situation template and configure the trigger, display of notifications according to the business scenario.
In this blog I have compiled a list of new use cases for Situation Handling introduced with 2005 by Scope Items and Line of Business:
Scope Item |
LoB |
Template Name |
Link to Fiori App |
Description |
Further links |
2V7 – Monitoring of Goods and Invoice Receipts
2ZS – Machine Learning for Monitoring of Goods and Invoice Receipts
OV7 – PSM: Monitoring of Goods and Invoice Receipts
|
Finance |
GR/IR Deviation Exceeds Threshold |
F3302 |
With this template end users of Reconcile GR/IR Accounts app, can be notified of the following immediately:
· purchasing document items with high amount deviations between goods receipts and invoice receipts
· items with differences that exist since a long time and need quick clarification. |
help docs |
2V7 – Monitoring of Goods and Invoice Receipts |
Finance |
GR/IR Clearing Processor Was Changed |
F3302 |
With this template the processor is informed that
- he or she has to clarify differences in amounts or quantities between the posted deliveries and invoices for a certain purchasing document item.
|
help docs |
BML – Physical Inventory Count and Adjustment |
Manufacturing |
Physical Inventory Monitoring |
F0379A |
With this template the responsible members of your organisation (for example warehouse clerks or inventory managers) are informed
- about physical inventory document item that exceeds the defined physical inventory tolerances.
- these users can then decide on potential follow-up actions.
|
help docs |
3TD – Sales Commissions Internal Sales Representative |
Sales |
Sales Contract Fulfillment Alert |
F2026 |
With this template specific members of your sales organisation can be informed about unexpected progress in sales contract fulfilment. |
help docs |
3TD – Sales Commissions Internal Sales Representative |
Sales |
Delivery Insights for Sales Orders |
F1814 |
With this template you can inform the internal sales representative about an IoT event in the handling unit of a delivery created from a sales order. |
help docs |
3TD – Sales Commissions Internal Sales Representative |
Sales |
Delivery Insights for Sales Order Items |
F1814 |
With this template you can inform the internal sales representative about an IoT event in the handling unit of a delivery created from a sales order item |
help docs |
3XK – In-house repair |
Service |
Precheck of Repair Object Delayed |
F4050 |
With this template you can inform customer service representatives when
- the pre-check for a recently created repair object hasn’t been completed within a defined number of days
|
help docs |
43B- Service Management Overview |
Service |
Service Contract Due to Expire Soon |
F3763 |
With this template you can inform the customer service managers about
- service contracts due to expire within the predefined number of days.
|
help docs |
3D2 – Service Order Management and Monitoring |
Service |
Service Confirmations Required |
F3571A |
With this template you can inform customer service managers
- about service orders where goods receipts have been posted for quantities of procured service parts
- third-party services for which no service confirmations exist.
|
help docs |
Hope you find them useful. Have you come across instances where situation templates don’t exist yet, but will be very helpful? Eager to know more on this.
