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Product and Topic Expert
Product and Topic Expert
Our latest release affirms our commitment to delivering innovation requests from our customers and partners. Our Customer Influence portal has become a valuable tool when planning new features, and this release delivers five of those requests.

We encourage you to learn more about How Customers and Partners Can Submit Improvement Requests and Influence Future Releases of SAP Serv....The customer requests and other new features translate to improved efficiency for our maintenance, field service, and inventory users.

Please read on to learn more.

Table of contents

Key features delivered in the 2210 release


Offline applications allow technicians to carry out work anywhere, a very important requirement. In today’s world, plants have wi-fi coverage and cellular network connections are common and fast.

Customers may now enable auto-synchronization based on mobile client events. The Mobile Application Integration Framework Configuration, a.k.a. the ConfigPanel, provides options to trigger synchronization for the following:

On database save Auto-sync after every save to the local mobile database, e.g., add an attachment, record results, and much more
On status change Auto-sync after any change to the mobile status, e.g., accept order, start order
On foreground Auto-sync when the app becomes active on the device, e.g., app is launched, user switched to email app and then comes back
On connection change Auto-sync when the mobile device goes from offline to online
Periodic Auto-sync periodically based on the periodic interval specified, e.g., every 30 minutes

You may enable one or more of these options to suit your preferences.

SAP Field Service Management Smartforms integration

Smartforms provide a script for service execution, ensuring that technicians have the right script for the right scenario. A solution from SAP Field Service Management, Smartforms are managed in the Smartforms and Feedback app.

This integration allows the mobile client to download, modify, and upload Smartforms. These can be dynamic, multi-step forms used to capture safety data, inspections results, notes and much more.

All of us value consistency in service; a service script for technicians will promote efficiency and consistency.

Goods movement for production orders

Production orders use inbound and outbound procedures, by issuing components (raw materials) for the order production process, and then receiving those finished items into stock.

The production order screen includes tabs for the components, items, and the related material documents. The inventory clerk can easily see the details of each and initiate issuing and receiving right from the list.

Reversal of goods movement

The inventory clerk persona now supports reversal movement types 102 and 122.

The goods receipt reversal movement (102) is used to remedy an incorrect posting, perhaps the materials were received against the wrong order and it needs to be corrected. The return to vendor movement (122) is used, for example, when materials arrive damaged and must be returned to the vendor.

Consolidated completion screens

A great user experience improvement, completion screens are now consolidated into one screen. Previously, the user would see a series of windows for time confirmation, notes, signature, etc.

Aggregated items on map

It is common for multiple objects to have the same location, selecting them on a map can be difficult. It is now much easier to select collocated and overlapping objects on the map.

Tapping on a group of pins, will display a list of all the objects in the group. You may then select one from the list, to view more details.

Additional features

Enable Long Text Templates

Long text templates are managed in the backend and serve as an outline to collect notes. For example, the template may instruct the user to “Please give the details of damaged part:”.

Technicians may access a template when entering notification details.

Include Event Prioritization*‡

As we saw above, when reporting a malfunction it is important to gather good details to understand the issue. Event prioritization is a tool the technician may use to assess the priority of the notification. The feature allows you to select consequences and likelihoods in case of the failure of an equipment.

For example, a maintenance technicians observes an oil leak and wants to report this as a malfunction. The event prioritization feature suggests a very high priority because the equipment is critical to plant operations, and if it is not repaired within two weeks, it could damage the asset.

Filter parts by “Needed for Today”

When working with vehicle stock, it’s nice to see the parts that I will need for today’s orders. We added a “Needed for Today” filter to the Vehicle Stock Lookup list to give technicians another tool to find what they need easily.

Show system and user statuses*

Order, notification, and operation detail screens show system and user statuses; technicians see additional context on the state of the item

Show planned duration and number of technicians*

The operation details now include the number of techs assigned along with the planned duration, including the time per technician. It is common to capture a reason for time variance against the planned value so it helps the technician to know the planned duration for that operation.

To quote the customer request, this feature will "help the technician to plan the tasks and also as a reference in the time entries."

Display Technical Object ID*

Our list views now show the Technical Identification number, as this is often used as the primary ID by technicians when looking up equipment. The value is available via searching and scan as well. and is displayed in the header on the object page.

Display master PRT long text

A small but useful feature, a technician may now view long text for Production Resource/Tool (PRT) items. The text is shown as a note on the PRT equipment page.

Language support

Adds Vietnamese; 29 languages supported.

Release available now

The application is publicly available and includes an offline demo mode for viewing and testing the extensive functionality with maintenance technician, field service technician and inventory clerk personas included.

The application metadata is now available on the SAP Support Portal Software Center and the mobile client may be downloaded from the Apple App Store and Google Play Store.

SAP Customer Influence request
† SAP Field Service Management is licensed separately; Smartforms is not included with SAP Service and Asset Manager.
‡ Only available with S/4HANA