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Product and Topic Expert
Product and Topic Expert

[updated February 2024]

Dear Community

Below is an overview of the main tools available to support your SAP S/4HANA Cloud implementation with some tips on when to use them:

    • SAP Best Practices for SAP S/4HANA Cloud, Scope Item details and accelerators can be found in SAP Signavio Process Navigator (access through SAP for Me – Services & Support – ALM – SAP Signavio Process Navigator).
    • SAP S/4HANA Cloud public edition community – is a private partner & SAP group focused on sharing implementation knowledge, if you have any how-to questions or consulting queries – please post them in this community.
    • If you are looking for information about Cloud Performance, Data Centers, Security, Privacy, Compliance & Agreements – please refer to SAP Trust Center.
    • If you have an improvement suggestions for the product development teams, or would like to review and add your vote to the existing suggestions – please visit the Customer Influence portal.
    • All information about partner Test, Demo & Development systems is available on the partner portal; for SAP S/4HANA Cloud TDD system onboarding and set up instructions, please review this enablement package.

If you run into an issue with the product that you believe is a bug or error, please report an incident through SAP for Me, and, if needed, follow up via the Customer Interaction Center.

Before raising an incident with SAP, please ensure to review the following:

    • Complete Support Training to be empowered to interact with Product Support in the most efficient way.

When creating and incident

    • To avoid delays in incident processing and to minimize ping-ponging, it is important to follow these guidelines to make the incident process smooth and effective.
    • Please also review support webcasts regularly to stay up to date on the latest support tools, news and processes.

Learning and Enablement resources:

Let me know if you think I missed an important tool or resource that you use.


Additional Blog Recommendations:

Getting started with your SAP S/4HANA Cloud Project - Dodging the System Re-Provisioning Bullets

Partner Enablement for SAP Cloud ALM