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Product and Topic Expert
Product and Topic Expert

Dear customers,

Find here an overview of the SAP Enterprise Support Academy monthly newsletter on latest news, training course, upcoming sessions, and further educational offerings.

The SAP Enterprise Support Academy provides expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with your SAP solutions.

Subscribe to regularly receive latest news and stay informed about the wide range of educational offerings provided by the SAP Enterprise Support Academy that help you to build the digital skills tailored to your needs.

Preview available live sessions on SAP Support Portal, tailored per region:
APJ | EMEA | Latin America | North America*

Please note: A one-time registration for SAP Learning Hub, edition for SAP Enterprise Support [accessible here] is necessary to register for these events.


Join SAP Enterprise Support Day 2023

Revolutionize your business transformation at our virtual event on November 8th or 9th. Discover how SAP Enterprise Support, SAP Cloud ALM and more can supercharge your projects. Explore ERP transformation strategies and AI-driven support for a seamless journey. The event will suit all time zones and be available in various languages.

Secure your spot and get registered today!


Learn Finance in SAP S/4HANA Cloud, Public Edition

Are you about to start the deployment of SAP S/4HANA Cloud, public edition and you would like to learn more about finance? Then take some time to review our new learning program within the SAP S/4HANA Cloud, public edition value map called, "Learn Finance in SAP S/4HANA Cloud, public edition".

Access the learning program (value maps access required)


New CQC for Deployment Readiness for SAP SuccessFactors Incentive Management

Since October 2023 the continuous quality check (CQC) for deployment readiness for SAP SuccessFactors Incentive Management is live and available for SAP Enterprise Support customers. It’s designed to provide a review of your SAP SuccessFactors Incentive Management solution settings before your go-live.

Details here: New Continuous Quality Check


Are You Ready to Embrace SAP Information Lifecycle Management?

Join our upcoming Meet-the-Expert session on SAP Information Lifecycle Management (SAP ILM). Gain insights on the SAP ILM Advisor app and define the steps required of identifying which data you want to include in your scope.

Learn more: SAP Information Lifecycle Management


In-Depth With SAP S/4HANA Cloud, Public Edition Series

From October 11 to December 6, 2023, we offer a series of deep-dive sessions to share product expert knowledge, explain features and functions in-depth as well as the business benefits of innovations in SAP S/4HANA Cloud, public edition.

Register here for details: Product deep-dive training


Release Navigator for Spend Management and Business Network

Having trouble locating essential release content quickly & easily? We’ve consolidated essential release content by Solution in Spend Management and Business Network. Now, there’s one easy-to-use interface to find essential release resources to help you keep innovation moving and get more out of your cloud solution.

Lean more in this blog post


Release Navigator for SAP Customer Experience (CX)

This is your all-in-one source for release information covering all SAP CX products available in the customer experience value map. It brings together essential resources on feature releases, all within an intuitive and user-friendly interface. Keeping current with release content has never been more convenient! Discover more in this blog post.

Sign up for the SAP Enterprise Support value maps or join the SAP Enterprise Support Value Maps Learning Room if you already have access


Live Sessions on SAP Enterprise Support Value Maps – SAP S/4HANA & Supply Chain Management Solutions

Join our upcoming knowledge transfer sessions that provide insights and updates on the value maps for SAP S/4HANA and supply chain management solutions. Find related self-paced learnings and expert-led live sessions that are available through the value maps. Take the chance to raise questions and get guidance on how our foundational support offerings can help you achieve your project goals.

Register for November 29: APJ/EMEA: 10:00am CET and NA/LA: 5:00pm CET

Value Maps blog post (value maps access required)


Register now for ASUG Tech Connect

ASUG Tech Connect from November 7-9, in New Orleans, USA is all about empowering YOU. With over 130 education sessions, ASUG Tech Connect is a great opportunity for you to learn about SAP’s latest technology roadmaps and strategies.

Make sure to add this event to your calendar and register: ASUG Tech Connect


Make Your Business Transformation Easy: Introducing a Comprehensive Tool Suite

Apply the transformation suite approach with a methodology and tool chain helping you to transform your business. Get the tools and the guidance from process modeling, data transformation, test automation to implementation and operation. Join Stefan Steinle, Executive Vice President, and Head of Customer Support and Innovation as he speaks about the transformation suite approach.

Check out the video


SAP for Me Enhances the Customer Support Experience With 'Get Support'

The new ‘Get Support’ application on SAP for Me simplifies and streamlines the end-to-end case creation process powered and automatically tuned by Artificial Intelligence. AI automatically provides solutions to the customers, predicts the right product categorization, and recommends the most suitable Real-Time Support channels to resolve the issue.

Read the interview


Reduce Employee Effort for a Great Customer Experience

The support industry naturally revolves around customers and how well we serve them, but it leaves a critical stakeholder behind–the very engineers who provide support. Read the newest blog from Mohammed Ajouz, SAP’s Global Head of Product Support, and learn about how Product Support is working to reduce employee effort, and how this affects customer experience.

Click here for the full article