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Product and Topic Expert
Product and Topic Expert

What It Is​

SAP Continuous Influence for SAP S/4HANA Cloud Public Edition is an open and transparent program offering for live customers and partners to continuously and directly submit improvement requests to SAP Product Management via the Customer Influence platform.

The crowd-sourcing approach is based on a majority vote principle, i.e., only requests with customer votes equaling to or exceeding a dedicated voting threshold will be considered by SAP for further evaluation or review. It helps SAP to focus on improvements that are supported by the majority of our customers and partners.

It also means that requests that don't secure a majority of the votes will not necessarily get a dedicated, detailed response and not every request, even if reviewed, will be considered for the SAP S/4HANA Cloud Public Edition product roadmap.​

Important Notes on Request Submission and Voting

  1. The channels in the program only target our public cloud product. Please acknowledge that we do not accept requests for the following products: SAP S/4HANA on-premise and SAP S/4HANA Cloud Private Edition, If such requests are submitted in these public cloud channels, SAP reserves the right to close such requests.

  2. While every customer or partner may share a dedicated request with his/her community for additional voting, we kindly request you to only vote if you as a voter indeed have the same underlying business need for the request to be realized (please no supporting votes).

An Integral Part of SAP’s Request Management Mix ​

Feedback collected via the SAP Continuous Influence for SAP S/HANA Cloud Public Edition program is one of SAP's request management channels to be considered for product development and enhancements; other channels include requests from implementation projects, customer advisory boards, customer user groups, customer co-innovation, partner feedback and interactions with colleagues in the field, to mention just a few.

SAP Continuous Influence for SAP S/HANA Cloud Public Edition is well represented in this customer and partner request management mix. SAP Product Management continuously translates customer requests into requirements, balancing them against customer and strategic priorities as well as the overall development capacity to execute on such priorities. ​

How It Works​

SAP communicates the status of each improvement request using a process indicator, like "Delivered", "Accepted", "Planned (long-term)", "Not planned" etc. Please note that an improvement request is typically not processed until it has reached the minimum number of votes (voting threshold).

Qualified requests - those equaling to or exceeding the voting threshold - are processed in a quarterly review cycle. After each review cycle, SAP provides consolidated feedback on the status/progress of requests using blog posts per project. We continuously strive to optimize the request management process to further improve the handling and transparency of improvement requests.​

Depending on the nature and complexity of the request, the implementation timeline for accepted requests can vary from a number of weeks to several months. Each request will go through planning, development, testing and release preparation phases prior to final solution delivery. This ensures SAP's adherence to proven standards and best practices leading to the high quality, performance and integrity of our software services.

Please note that SAP does not operate continuous influence channels for all LoBs, applications or cross-topics in SAP S/4HANA Cloud Public Edition. Furthermore SAP reserves the right to close any channel based on strategic priorities and development capacity.

Our Session Portfolio

All SAP Continuous Influence for SAP S/HANA Cloud Public Edition projects are available: SAP Continuous Influence sessions for SAP S/4HANA Cloud Public Edition

Need More Information?

Check the SAP Help Portal: https://help.sap.com/viewer/product/SAP_S4HANA_CLOUD/

Select tab Use:

Check section: SAP Continues Influence Influence

Please note: When referencing "SAP Customer Influence" we refer to "SAP Continuous Influence" as one specific type of customer influence program provided by SAP.