Latest update:
This blog post is currently applicable to the roadmap SAP Activate for RISE with SAP S/4HANA Cloud Private Edition. Similar features are also available in similar roadmaps for SAP S/4HANA Cloud Private Edition and SAP S/4HANA on-premise. Find all roadmaps at https://me.sap.com/roadmapviewer
So you want and/or need to introduce innovation to your business and you have chosen SAP S/4HANA as the core of that business innovation. So far so good – the technical readiness you have under control. But business readiness can be a whole different challenge! In this blog post you will learn of some new content and accelerators coming to SAP Activate that help you:
There’s no denying that selecting your first-to-deploy SAP Fiori apps in SAP S/4HANA is a challenge. With more than 3.2K SAP Fiori apps (as of SAP S/4HANA 2023) delivered out of the box, attractive launchpad features and a raft of custom use case options, you just can’t deliver everything at once. So how do you efficiently narrow down what’s useful for your business users now and later?
How do you create a UX adoption roadmap that sensibly manages the pace of change for business users in a way that supports business outcomes and innovations needs?
The answer is UX Value Goals – a new concept you will now find throughout the content and accelerators of roadmap SAP Activate for RISE with SAP S/4HANA Cloud, private edition.
UX Value Goals - a new way to discuss and select User Experience based on desired business outcomes
The 9 UX Value Goals supported by RISE with SAP S/4HANA are:
UX Value Goal | Goal Description | Innovation/Solution adoption focus |
Be more MOBILE | Increase the number and variety of tasks that can be performed on mobile devices such as tablets and smartphones | Mobile devices |
GUIDE me better | Guide day to day work with clear work lists and easy to follow processes that help me do my job right every time | Flexible workflow, Forms/wizards |
RESPOND faster | Help me find relevant information fast so I can respond quickly to incoming requests | Search, Notifications, Manage apps |
Be more INSIGHTFUL | Move to real-time analytics and insight-to-action navigation so work can be prioritized and acted on without delay | Embedded Analytics |
COLLABORATE better | Make it easier to connect and share information with my virtual team so we can resolve complex situations | Chatbots, Sharing features |
REACT faster | Be notified faster of business situations and be supported in responding to situations | Situation Handling, Internet of Things |
Be more AUTOMATED | Increase use of robotic and mass maintenance options that reduce effort and let me focus on exceptions | Robotic Process Automation, Mass maintenance apps |
Be more PROACTIVE | Use predictive and forward planning capabilities to mitigate potential issues and risks before they happen | Machine Learning/AI |
Be more ADAPTABLE | Make changes to the user experience on behalf of other users | In-App Extensibility, Key user apps |
RISE with SAP S/4HANA supports each of these UX Value Goals via both standard use cases and custom use cases.
In general, standard use cases include the delivered ready-to-deploy:
While custom use cases include:
Each UX Value Goal is associated with a matching solution and innovation adoption focus on use cases that achieve that goal when using RISE with SAP S/4HANA. For example, UX Value Goal "Be more AUTOMATED" covers SAP Fiori apps that offer mass maintenance options and SAP intelligent Robotic Process Automation use cases (both standard and custom).
UX Value Goals help you have more purposeful conversations with your sponsors, business stakeholders and technical team about your innovation needs and desired business outcomes for now and in the near-, mid-, and long-term future.
UX Value Goals drive more effective conversations about UX
What sort of conversation might you have?
UX Value Goals give a clear understanding of the expected change on the business and business users. It's a conversation starter that works for both business people and your technical team.
For example, early in the pandemic, a conversation I was having with some of the technical team of a local Utilities customer was about the value of mobile UX for flexible work. They were telling us how – just quietly – they were grateful they had already moved to SAP S/4HANA with a focus of becoming more mobile – using a mix of standard SAP Fiori apps and custom-built native apps. And here's the important thing - this was a deep technical person understanding very clearly what value they were bringing to the business.
To paraphrase the conversation: “If we hadn’t done that, when the lockdowns started happening, we would have been in big trouble! Because when the government insisted on employees working from home wherever possible, all of our people would still have been tied to their desktop on their desk in the office. There was no way we could have supported work from home for most of our employees – it would have been a major disruption to our business. But because we had already implemented those apps, moving to work from home was mostly an inconvenience”.
So you can see how UX Value Goal Be more MOBILE helps you discuss the why, what, how and when for flexible workforce use cases.
You can even use these value discussions to quantify expected business benefits, identify baseline data and target metrics and decide how these will be monitored after go-live. Measured business benefits that prove the value of UX give you a way to encourage the next steps in your UX adoption roadmap. For example, you can use the metrics monitored to prove the actual benefits achieved so far and discuss where adjustments are needed on your UX adoption roadmap.
The aim of those business conversations is to build your high-level UX Adoption Roadmap to clarify WHO should get new UX when, and WHAT type of new UX they need. You can see how this works in this example based on your target business roles and UX Value Goals.
Example UX Adoption Roadmap: A way to manage the pace of change based on UX Value Goals for target Business Roles
You can then use your UX Adoption Roadmap to drive your project activities, for example:
To help you have these business conversations and refine the use cases selected, you will find a series of workshops now available in SAP Activate.
Phase | Workshop Guides | Purpose |
Discover | UX Adoption: Establish the business value of UX | Capture initial thoughts on UX. Draft a high level UX roadmap based on UX Value Goals. Identify priority tasks for change. |
Prepare | UX Adoption: UX Strategy and Guiding Principles | Agree on what needs to be common across all roles. Establish entry points, cross-process features and best practices, and responsibilities |
Prepare | UX Adoption: Scope the Future | Work out what's available for your release that aligns with your desired business outcomes and priority tasks. Select apps for target UX Value Goals for Business Roles in scope. Skill up for app evaluation and custom role creation |
Prepare | UX Adoption: Envision the Future | Review the selected apps & features list against your desired business outcomes & priority tasks for the business roles and UX Value Goals in scope. Your aim is to consider the to-be change impact on your business users ,and confirm you have selected the optimal UX available to meet your desired business outcomes. You can adjust your app list or your UX Adoption roadmap. Consider metrics to prove the business benefits of UX. Assign role owners & plan next steps towards fit-to-standard evaluation against your detailed business processes. |
Realize | How to approach Design your Launchpad Layout | Prototype your launchpad layouts with your business users and business experts |
Run | UX Adoption: Review realized UX business benefits | Retrospective on UX current state and lessons learned, adjust your next UX adoption steps. Trigger the next wave of UX Adoption. |
You can find out more by filtering on the User Experience tag in SAP Activate as explained in blog post SAP Activate – Introducing the User Experience tag.
Let us know in the comments your thoughts on this new approach.
In blog post SAP Activate – Selecting apps using the UX Value Goals you will find some more details on how the new accelerators in SAP Activate support your selection of apps by UX Value Goals, and help you efficiently evaluate apps for fit to your to-be business processes.
In blog post SAP Activate – UX Adoption as an iterative process you will find how UX adoption can be an iterative process when you want to start small and iterate to grow.
In blog post SAP Activate – Understanding the UX Adoption workshops you will find a summary of the purpose, when, what, and why of the UX Adoption workshops.
Finally in blog post SAP Activate – UX Adoption – Why Select UX before Fit-to-standard you will find a summary of how selecting UX works like a funnel - you need to properly consider all the UX available to you to make effective change and avoid missed opportunities.
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