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Since we released S/4HANA Utilities for Customer Management (aka S4CRM) about a year ago, we already saw how the 'canoe has tipped' as Canadians would say. On the one side, the first utilities customer went live with customer management, several others are implementing and this solution became the new standard for back office customer service with IS-U. On the other side, we are seeing the last new implementations of CRM 7 for Utilities underway and we support many customers working on roadmaps leading to S/4HANA.

Going to Customer Management for Utilities has different starting points: greenfield, brownfield or upgrade and can be done in different ways: use as much standard as possible or preserve any existing enhancements and built processes.

To help customers and partners discover and understand this solution better, SAP offers a 1/2 day workshop on April 2nd at the

International SAP Conference for Utilities, Workshops

Product owner Michael Ernzerhoff and solution owner Robert Straubinger will discuss and demonstrate details and provide guidance for the three key scenarios:

  • Upgrading to SAP S/4HANA Utilities from the customer interaction center (CIC0)

  • Upgrading and migrating from the SAP Customer Relationship Management application

  • Performing new installations of the SAP for Utilities solution portfolio


Please sign early up as space is limited.