In many cases customers which are short on cash, will prioritize those companies with whom they have positive relationship.
To do so sales needs a joint approach with the financial team to collaborate effectively. SAP Business ByDesign can support this by leveraging the powerful customer receivables management (including item aging analytics) and the customer activity management which is well known for marketing, sales and service processes (CRM) but not so well known for payment management. With this you can:
Keep track on customer receivables aging to identify most critical customers with open payments.
Proactive management of revenue collection by triggering and monitoring customer facing activities.
Increase Cash Flow & reduce Day-Sales-Outstanding by identifying issues and actively communicating & monitoring payment agreements.
Here is a demo on how this works in detail:
To setup this process you need to do the following three steps:
1. Configure Activities
Define a new activity category in the "Activity Categories“ configuration
Create the new activity category “Payment Management”
Assign the new category to the activity types
2. Report setup (including defining a restricted key figure)
Define a new report based on the standard “All activities” data source
Configure a restricted key figure for “Payment Management” activity category only
Define the reports views for accounts and employees with the right chart types
3. KPI setup and embedding into overview pages & launchpad
Define a new KPI in the analytics work center
Link it to the newly created report and its views to the new KPI
Embed the KPI into the overview page or the Launchpad