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Product and Topic Expert
Product and Topic Expert
[2022-12-05 Added download URL for the presentation material]

Hello SAP Community members,

I put together this quick blog post to give you some insight into the SAP Community Call I will co-present with Chief Product Expert, SAP S/4HANA Service, o.frick on the topic of Service in SAP S/4HANA and SAP S/4HANA Cloud, private edition.

Thank you for letting us know of your participation in the this SAP Community event listing and thank you for engaging in the livestream. Much appreciated. You can find the presentation material at this URL.

Key Details

What: 30-minute presentation on Service in SAP S/4HANA followed by a 15-minute Q&A session. You will have the opportunity to submit your questions in the chat during the call.

When: December 1st at 16:00 CET

Where: YouTube Livestream at https://youtu.be/evZGpeK8lzU

Presentation: https://d.dam.sap.com/a/afMoYoJ/Maintenance_Service_Order_in_SAP_S4HANA_2022.pdf

What you will take-away:

Many SAP customers rely on the Customer Service module of SAP ECC, and service capabilities of SAP Customer Relationship Management, for their after-sales service processes.

This is Part II of a two-part series, focusing on aspects of continuity from SAP ECC and SAP CRM. We will be looking at the new process variation that we call Maintenance Service. It is a service process that combines the best of SAP S/4HANA Service and Asset Management. This scenario is especially useful for industries where maintenance technicians maintain complex assets owned by their organization (maintenance management) and the same technicians also provide maintenance services for external parties and need to bill these services. The maintenance service order (MSO) and maintenance order (MO) are the core business transactions used in the maintenance service process. When a maintenance service item is released, a corresponding maintenance order is created. After service completion, the billing process is carried out through the Dynamic Item Processor (DIP).

Part I of the series was conducted on April 27, 2022. Be sure to check out this blog article discussing a business background in view of an industry trend. In it, you can also find a link to the YouTube recording and follow-up responses to questions.

Follow the SAP S/4HANA Community page for updates on upcoming SAP Community Calls and related blog posts.

Looking forward to the call and taking your questions!