My name is Angelika Salmen and I am the product owner of Situation Handling. With this blog post series, I want to help you to start creating your own situation cases. The first blog post supports you in drafting your use case.
My guidance relates to the extended framework for Situation Handling which has been available since SAP S/4HANA Cloud 2202 and SAP S/4HANA 2021 FPS2.
Can Situation Handling help my case?
Situation Handling detects business situations and automatically informs the right users about issues requiring their attention. Contextual information and solution proposals support the users in solving a situation.
Situation Handling is loosely coupled with application artefacts which come with the following benefits, constraints, and recommendations.
No change is required for business applications
No change is required for business processes
Situation Handling can be added at anytime
Observing application data and events is based on separate processes
The loose coupling might lead to some delays in detecting situations, depending on the system load
Situation Handling is designed to support humans
Situation Handling isn't built for high volume processing, such as IoT
Use Situation Handling as a supportive tool
Don't use Situation Handling as the primary tool for time-critical, life-critical, or security-relevant use cases
SAP S/4HANA Cloud or SAP S/4HANA2021 FPS2 or newer