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You might ask yourself how you, as an SAP customer, can continuously influence and improve SAP products especially for the Utilities Industry?


Our answer is: Customer Connection program for SAP for Utilities

SAP customers have great ideas and tons of experience to add value to SAP Products and Solutions. With Customer Connection you can influence the SAP products you are using productively. This is the channel for small enhancements & improvements. The improvement delivery takes place via SAP Notes and Support Packages.

The developments are based on a close collaboration between SAP customers and SAP employees. For this - proven and well established collaboration models via SAP User Groups/Customer Communities are defined.

All Innovations coming from previous Customer Connection projects can be found in Innovation Discovery or SAP Improvement finder. Please select here industry ‘Utilities’ and spotlight ‘Customer Connection’.

Please have a look at our project timeline for SAP for Utilities 2019 Customer Connection project:

Where are we today? We are now in the use phase!

We would like to thank you for your great contribution for the Customer Connection Project SAP for Utilities 2019. The development for all improvements which were selected is mostly done and the results can be viewed on the next two slides.

Next Steps

As we have reached the Use phase, our customer's can now download and adopt the new developments in their productive environment. The developments are provided via SAP notes. Please note this phase is important and an indicator, whether SAP for Utilities 2019 project was successful or not.

In addition please find all information and recordings within our published blog post in our project landing page of  SAP for Utilities 2019.

You are also invited to visit SAP Improvement Finder to find & use delivered enhancements consistently accessible under https://sapimprovementfinder.com.


Next Customer Connection Project 2020

We'd kindly like to ask you for your support:  Do you have additional Improvement Requests for 2020?

Looking forward to getting your feedback! Thank you very much!

We'll keep you posted!

Yours sincerely


Holger Schütt and Max Streibl