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Product and Topic Expert
Product and Topic Expert
As of today, a user in SAP Business ByDesign, who was looking for help, was not able to use the Enterprise Search (ES).
To find help, opening the Help Center (HC) and using the search within the HC was required. This differentiation was confusing for the user and often let to questions why the focus of the two searches is different.
The reason was that the ES only covers the business data and does not fetch the content from the different help repositories.

Search behavior as of today

With the release 2205 this will change.
With the new release the search scope of ES will be extended and will also cover the help resources including

  • Help Topics (SAP help as well as customer-specific help topics),

  • Community,

  • Knowledge Base Articles (KBAs) as well as

  • Google search results if this is configured.

All search search categories are separated by tab. On the landing page (All Categories) the top 3 hits per category will be shown if content for the search term is available.
If you want see all results for a specific category, the user just need to click the View All .. button of the category.
The existing All Categories search results from the current ES are now part of Business Documents, and this functionality stays as it is. The search criteria, such as Analytics, Business, and People are only relevant for Business Documents and don’t affect the results from the other categories.

Extended Enterprise Search

Similar to the results of the current ES, object-based navigation for all search results is available, meaning the user can access the search topic by clicking the related link.

With the extended ES we provide the user with a consistent help search experience independently if they search is triggered from the help center or the enterprise search.