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Product and Topic Expert
Product and Topic Expert
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We have launched 19th Dec the SAP Conversational AI technology into the into the S/4HANA Customer Community.

Deployed scenarios

Edmin will pick-up unanswered questions in the community using its knowledge base. There are Lob Q&A bots working in the forums; General Q&A, Finance, Sales, Cross Area and Manufacturing. These bots have over 350 known solutions to common problems

The community users can have conversations with Edmin in the chat window. Should this conversation result in a technical question it is forwarded to a Lob-Bot

Further planned scenarios for Q1 2019

The bot to sort questions into different LoB pages depending on the context of the question.
If a question has not been answered within 48hrs it will escalate it to a moderator or contributor to that relevant forum
Launch Q&A bots for forums Supply Chain, HR, Procurement, Asset Management and R&D