How do you know what your employees think of the SAP solutions they have to use every day? Do you send out employee surveys? Do you check in actively with your company’s help desk? Or do you just wait for anecdotal reports? Today, you can proactively manage your employees’ user experience by collecting data on exactly how and when they use your SAP solutions – and whether those employees are working efficiently and securely.
With the SAP User Experience Management application by Knoa, you can see what’s working well for your users and gain real insight into where they are struggling. With these insights, you can optimize your existing SAP software and any future investments – before, during, and after deployment.
Capture employee productivity benefits
The business-critical nature of many SAP software environments means they need to be used right. SAP User Experience Management (SAP UEM) can help you find greater employee productivity and new business value not only by showing you how your employees actually work, but also by revealing how you can improve processes related to that work.
For example, SAP UEM provides you with comprehensive workflows that reveal employees’ actual work patterns, so you can see where software isn’t being used to its full capacity. It also measures software response times so you can see where the software could be improved within your system landscape. When your employees work efficiently from the start, you see a faster ROI. And optimizing the use of already-deployed software saves you money and time thanks to newfound efficiencies.
SAP UEM also empowers those employees responsible for deploying and supporting SAP software, including incident response, help desks, and security teams. Real-time alerts uncover issues before they impact the business, so teams can get to work fixing them fast. Not only that, but the application can reduce help-desk calls, so your IT teams have the time to focus on big-picture, value-added tasks.
Boost your status as an employer
Analytics can be incredibly powerful in helping companies understand their workforce. Knowing how employees interact with a given application or system can lead to more employee-friendly solutions. SAP UEM identifies workflow challenges and process flaws early – before employee burn-out sets in – which helps employee satisfaction and your status as a high-quality employer rise.
People feel valued when they know company data and feedback is being used to improve the employee experience. When you use SAP UEM, it shows your workforce that you care about whether they’re struggling with your software. Empowering employees with the technology they need to feel fulfilled and perform well leads to more satisfied workers, which will reduce expenses related to onboarding and offboarding.
Join your peers succeeding with SAP UEM
Companies across industries worldwide use SAP UEM to optimize their SAP software, empower their employees, and find new savings. For instance, AES Corporation used SAP UEM to migrate away from SAP ERP and onto SAP S/4HANA and SAP HANA Enterprise Cloud. The electric company, among the Fortune 500, measured how employees used SAP ERP and used that information to determine what new SAP software would be the best fit for employees’ needs. With the right data, AES Corporation was able to save time and money as it migrated the right functionalities to its new solutions. Not only that, but employees got up and running fast, so they could quickly help the company realize its ROI. For additional insight, please join our July 9th webinar to hear from SAP UEM customers directly.