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Product and Topic Expert
Product and Topic Expert

We are getting an error in the sales order relating to a credit check against Credit Segment 0000 but our configuration is maintained for Credit Segment 1000

Even though it was not explicitly requested, the system is checking against multiple Credit Segments while saving a sales order - the following error is encountered:

The reason for this error message is two influencing factors - Firstly, the Customer Business Partner master Main Segment has not been configured with a credit limit:

In most cases this is by design - So how do we rule out the Main Segment from being involved in the credit check?

Customer credit accounts contain two credit segments, one assigned which has been explicitly allocated (e.g. 1000) and another assigned as the main segment (0000). In most cases the main segment has not been configured in the Customer master. When it has a zero credit limit, all sales documents created for this customer will be blocked. The fields highlighted below will correct this behavior by eliminating the main segment from the credit check all together:

Summary - You need to decide for yourself if you want to have this main segment included as part of the credit check. To exclude it from the credit check, Select app; 'Manage Your solution' > open Configuration step 'Create Credit Segments' 102104 > Deselect 'Add. Contribution to Main Credit Segment' and choose 'On segment level only' from the drop down.