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This blog post is part of a series called “Tip of the Week”.

One way ticket? Fire and forget? ever thought why we find these slogans so appealing? Probably because we are so keen to "check" items in our "to do" list and gain the sense of achieving some progress. But, in many cases we do need to look back and take a step backwards. For example, when you need to cancel documents. Cancellation of documents might raise from various reasons - starting from human error, through unexpected changes in timelines or supplies, to customer changing his or her mind. Acknowledging the importance of the cancellation capability, SAP Business One expanded the scope of the documents that can be cancelled to include also Return Request and Goods Return Request:

As shown above, the option "Cancel" is added to the context menu. In addition, you can cancel multiple return requests or goods return requests via the Open Items List report:

Upon cancellation, the status of the selected documents is set to "Canceled" and the "Ordered" and "Committed" quantities are updated accordingly in the Item Master Data.

Available in SAP Business One 10.0 FP 2008 and SAP Business One 10.0 FP 2008, version for SAP HANA.

I hope you found this information helpful and as always, I’m looking forward to your feedback in the comments section below. If you do have questions about SAP Business One, feel free to ask them here in SAP Community Q&A. This tip and all other tips can be found in the tag tipoftheweek. To receive notifications about new related blog posts, please follow my profile and #communications. Also, check out our SAP Business One Community page with lots of helpful links and resources.