Just as there are misconceptions about SAP's offering RISE with SAP, the RISE with SAP support model also appears to be misunderstood. I am writing this article to clarify and provide a better understanding.
The RISE with SAP support model is a comprehensive framework designed to assist organizations in transitioning to the cloud and adopting SAP's Intelligent Enterprise framework. It offers a standardized end-to-end methodology, including onboarding sessions, a dedicated launch advisor, ..... to ensure a smooth migration with minimal risks and disruptions.
By providing a structured approach, RISE with SAP enables businesses to innovate, optimize processes, and scale operations efficiently, leveraging advanced analytics, artificial intelligence, and automation technologies to remain competitive in dynamic markets.
Key Components of the RISE with SAP Support Model:
Guided Methodology
- A structured approach via standardized framework enhanced SAP Activate project road map tailored for RISE that includes discover, prepare, explore, realize, deploy, and run phases to ensure a smooth migration to the cloud.
- Incorporates SAP’s best practices to align with business objectives and digital transformation goals.
Onboarding Sessions
- Dedicated sessions to familiarize customers with RISE with SAP, its components, and capabilities.
- Helps establish clear migration roadmaps and ensures all stakeholders are aligned on expectations and milestones.
Launch Advisor
- A dedicated advisor to guide businesses through their initial phases of cloud migration and adoption.
- Provides expert advice to mitigate risks, address challenges, and ensure timely execution.
Project Management Tools
- Advanced tools like SAP Cloud ALM to track project progress, manage tasks, and monitor risks.
- Facilitates collaboration among SAP, implementation partners, and customer teams for streamlined project execution.
- Ensures visibility and control over project deliverables and timelines (with 4 quality gates).
Quality Gates Support
- Predefined checkpoints (quality gates) at key stages of the migration process.
- Validates that all deliverables meet required standards before moving to the next phase.
- Helps identify and address potential risks early, ensuring adherence to quality and minimizing delays.
Comprehensive Support Services
- Incident management, troubleshooting, and advisory services through SAP Enterprise Support or SAP Preferred Success.
- Continuous performance monitoring and proactive optimization to prevent issues and improve efficiency.
Business Process Intelligence (BPI)
- Analytical tools to map, analyze, and optimize business processes.
- Identifies inefficiencies and areas for improvement before and after migration to ensure optimal performance.
Cloud Infrastructure and Operations
- Provides managed cloud services across SAP’s private cloud or hyperscalers like AWS, Microsoft Azure, Alibaba Cloud Computing, IBM Power Virtual Server, and Google Cloud.
- Ensures scalability, cost optimization, and robust infrastructure management.
Security and Compliance Assistance
- Expert guidance to ensure data security, regulatory compliance, and adherence to global standards.
- Provides regular updates and patches to maintain a secure and compliant environment.
Outcome-Based SLAs
- Service-level agreements focused on achieving business outcomes, such as system availability, performance, and operational efficiency.
Continuous Improvement
- Post-go-live support for updates, innovation, and process optimization to ensure ongoing success and alignment with evolving business needs.
- Other tools
- Business processes - Signavio
- Enterprise Architecture - LeanIX
- Test Automation - Tricentis
- Training - Enable Now
- Integration - Business Technology Platform
This comprehensive support model ensures businesses can transition to the cloud efficiently, with a focus on achieving operational excellence and long-term value from their digital transformation efforts.
I am not 100% sure if everyone gets CSP (Customer Success Partner) to guide the customer through onboarding, migration, etc, along with launch advisor so I did not include it in Comprehensive Support Services
As SAP refines the model, certain aspects may change or might have already evolved. If I’ve made any errors, please let me know. I aimed to present this in a simple and easy-to-understand manner, even for those new to the topic. If you have any suggestions or corrections, feel free to message me privately, and I’ll gladly review and update it as needed.