Many years ago, one of my assignments was auditing the live PRD system of a Domestic Indian customer (F&B Industry). My focus was on the day-to-day OTC Processes/ system set-up of their system.
The intent of this post is only to jot down/consolidate those findings (OTC related) -, as, sorting out/rectifying/correcting these findings/points could be done w/o much difficulty & if there is any hiccup, support is available online from many other sources
A few Pricing elements could be processed with both positive & negative values. For eg: Provisional price, Selling Price, Surcharge, etc.
Sales Orders with “Completed” Status were found to be open for manual modifications. For eg. Qty.
At the time of Sales Order creation, the extent to which the system allows critical information edits, should be reviewed accordingly.
Sales Order Pricing could be processed with duplicate condition types.
Sales Orders could be saved w/o entering any material/qty.
Sales Orders could be created for Customers marked for deletion.
A Return Order/Credit memo request/Debit memo request could be created w/o reference to any preceding document.
System allowed for creating Duplicate Customer Master records.
Mandatory fields (Business Specific) in Customer Master Records to be reviewed for all account groups.
Not all users having access to VA02, need to have authorization for removing Delivery block & Billing Block in Sales Orders.
Confidential Pricing condition values (for eg: Cost, etc.) could be made invisible/masked at the relv. document level wrt the allowed Users.
Number range reset for Invoices should not be done in a 'reactive' mode.
Redundant data in IDocs could be done away with, after business review.
Sales Orders could be created for customers with Ship-Tos, that were not included/assigned in the corresponding Sold-To records.
The above is not exhaustive & suggestions are welcome.