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Introduction/ About the Product

Fresh Desk Add-on describes the high-level design of the integration between SAP Business ByD and Fresh Desk System


Business Case/ Requirement

Keeping a track of your Freshdesk tickets and creating a corresponding service request and service order in SAP Business ByDesign using Rest APIs and Webhook.


Solution overview

The solution helps to integrate Fresh-desk Contacts and Tickets with ByDesign:

  • ByDesign Accounts are created as Fresh-desk contacts instantly using Restful APIs.

  • Freshdesk tickets are created as ByDesign Service requests and service orders using Webhook.

  • ByDesign Service request notes information and Fresh-desk Ticket conversations are mutually integrated.

  • ByDesign service request status is updated to corresponding status in Fresh-desk tickets.

  • ByDesign Accounts and Fresh-desk Contacts to be in sync prior to tickets creation.


High-level Architecture Design


  • Integrate ByDesign and Fresh-desk seamlessly

  • Frequency of integration can also be scheduled.



  • Enhance customization.

  • Secured and Reliable.



The Solution which automates the integration of Fresh-desk software and SAP Business ByDesign in real time.

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