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I am Gabriela La Torre and I am a consultant at DreamTech S.A., a SAP Business One silver partner located in Panama.

Today, I would like to share with you my experience with the upgrade of one of our customer to SAP Business One 9.2.

Overall, it really worked well. Actually it worked that well that we could get the first customer live already January the 4th, just 2 weeks after the Early Adopter Care program started for the new release.

Some information about the customer

The customer upgraded to SAP Business One 9.2 is a company located in Panama City, with several branches throughout the whole country of Panama (e.g. in Penenome, Aguadulce, Santiago, David, and other locations). The customer sells their products as a Wholesaler to supermarkets and similar businesses. They also sell directly to end customers as they have their own stores.

What drove the customer to initiate the upgrade?

It was because of the browser access. The customer has several branches throughout the country of Panama and with release 9.2 all branches can securely connect with SAP Business One directly via Browser Access – thus without need of other products as e.g. Remote Desktop or Citrix and without need to install and upgrade client software.

Other new features in SAP Business One 9.2 – important to the customer - were: Approval Procedure, Job Service, Fixed Assets Enhancements, Price Lists, and Production Enhancements.

Some information about the upgrade process to SAP Business One 9.2

The customer was upgraded from SAP Business One 9.1 to release 9.2 and they are working productively on the latest since January 4th, 2016. The upgrade process was smooth and could be completed in a couple of hours. An extensive training for the end users was not necessary.

Gabriela La Torre

Consultant, Dream Tech, S.A

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