We are trying to use actions in CRM to make an RFC call to R/3 to call an R/3 transaction. We looked at the methods available in the 'Actions' funtionality and there isn't one which enables you to perform this task.
Has anyone ever tried performing this action in CRM? If so any chance you could guide me in the right direction.
You can achieve this using Action Box in CIC0 transaction. You will have to create a Action Box profile specifying the order of display of Menus and dropdown lists.
You can pull the transactions from R/3 in CRM by means of a method of the Business Object(BOR) which needs to be created on R/3. In the source code of the method you can call the required transaction of R/3, just by means of a CALL TRANSACTION statement of ABAP.
<b>Reward points if it helps.</b>
in CRM interaction center you can use the action boxes to perform this.
However, it should be possible within an action to call an RFC function module in the target system which then calls the transaction code.
CALL FUNCTION 'Z_R3_CALL_TRX_VA03'
<function module Z_R3_CALL_TRX_VA03 must be RFC enabled>
CALL TRANSACTION VA03.