We have confirmations in CRM. Right now there is no actions profile assigned to the transaction type so all the status we are using are open and completed.
Now the request is to introduce user statuses say
this is ok. but here is what should happen. When I set the status pending the document should be replicated to the backend.
I tried the bus transc. FINI and was able to achive this. -- but he system status is set to completed though my user status is pending.
How can I configure the system to distribute the document when I set a particular user status but at the same time not set the system status to completed.
Can this be achived -please advice.
You can define teh status in way that if you set the transaction status the corresponding action for this user status can be defined.
In your case, as I can understand, you want teh documents to be distributed to ECC based on certain user status.
For this you need to goto status management
Customer Relationship Management
>Transactions>Basic Settings >Status Management>Change Status Profile for User Status
Goto particualr status profile
Goto transaction column & double click.
Here, you can set the next action for transaction based on user status.
You can try to set status"APDM" distribute to MSA for your user status. this might help in distributing documents based on user status.
Hope it will be helpful.
As you have used FINI for the user status pending, the system status is set to completed.
You can remove FINI and just double click the user ststus pening in the status profile and assign a business transaction "To be distributed". Select the influence as "Allowed" in the radio button and try to create a new confirmation.
I hope this will work for you.