Showing results for 
Search instead for 
Did you mean: 

Sequence of configuration steps in SAP contact center.

0 Kudos

HI All,

Sequence of configuration steps in SAP contact center.

We are going to implement SAP Contact Center; however, I am new to SAP Contact Center and acting as Functional consultant, I have gone through the documentation and understood something. Initially we are planning to implement a model solution on the sandbox. Could anyone please help me to know the sequence of configuration steps in SAP contact center .


Ajay G

Accepted Solutions (0)

Answers (1)

Answers (1)

Active Contributor

Hello Ajay,

SAP Contact Center should be implemented by SAP partner or trained/experienced consultant. This is same for all SAP applications. If you have previous experience with different product in area of telephony/unified communication/IP telephony, then self-onboarding would be much easier for you.

Definitely the document SAP Contact Center Installation Example should give you most answers and guidelines .



0 Kudos

Thanks Dawood

0 Kudos

Like Dawood said the best resource and example is in training docs. Those can be found from help pages: (login required)

Specially I would recommend doc called "SAP Contact Center Introductory Training SC"