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Sequence of configuration steps in SAP contact center.

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HI All,

Sequence of configuration steps in SAP contact center.

We are going to implement SAP Contact Center; however, I am new to SAP Contact Center and acting as Functional consultant, I have gone through the documentation and understood something. Initially we are planning to implement a model solution on the sandbox. Could anyone please help me to know the sequence of configuration steps in SAP contact center .

Thanks.

Ajay G

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Answers (1)

Answers (1)

former_member158363
Active Contributor

Hello Ajay,

SAP Contact Center should be implemented by SAP partner or trained/experienced consultant. This is same for all SAP applications. If you have previous experience with different product in area of telephony/unified communication/IP telephony, then self-onboarding would be much easier for you.

Definitely the document SAP Contact Center Installation Example should give you most answers and guidelines https://help.sap.com/doc/5bafce142c4341279839b13315995f79/7.0/en-US/SAP_Contact_Center_Installation_... .

BR,

Dawood

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Thanks Dawood

former_member202106
Contributor
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Like Dawood said the best resource and example is in training docs. Those can be found from help pages: (login required)
https://help.sap.com/viewer/product/SAP_CONTACT_CENTER/7.0/en-US

Specially I would recommend doc called "SAP Contact Center Introductory Training SC"

BR,
Jukka