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Recipient Type in Action Profile

Former Member
0 Kudos

Hi all,

I have created an action profile which triggers a smart form mail when the campaign is saved. When defining conditions for the action profile, in the processing details tab, the recipient type is selected as "sap user" and sap username is provided in the recipient address field. The action is executed successfully.

Our requirement is that,

1.Can we send this smart form mail to multiple recipients?

2. In the processing details tab, if i select the recipient type as Org. Unit / Position, what should be the input for the address field?

(Is it the ID of the org unit / position?)

Please help.....

Sindhu.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi,

Std actions dont support multiple recipients.

What you can do is, you can Copy the action class into Zclass and then you can add multiple recipients in this Class

Also if you are specifying an org unit or position, the Org Unit/ Position ID has to be specified

Hope this helps

Sharif

Former Member
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Hi Sharif,

Thanks for your quick response.

I have used the ID of the Org unit / position, but it didn't work. What could be the reason?

sindhu.

Former Member
0 Kudos

Where does the system take the email address for sending the smart form mail , if i maintain the ID of Org. Unit / Position?

Is it in the email address field in the org. model or in the BP master data of the employees / users assigned to the Org. Unit / Position?

Sindhu.

Former Member
0 Kudos

Hi,

In the Zclass, you can specify the Org unit or Position or the Email ids of the ppl.

Are you using Zclass?

Sharif

Former Member
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We are using Org unit / Position.

How does the process takes place?

Sindhu.

0 Kudos

Hi Experts

How and where do you specify the recepient type while executing the action? In out case the default receipient type is " U" when the action is executed.

We would like that to be "B" by default.

Any help or information in this regard will be very helpful..

Award Points would be awared.

Thanks

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Sindhu,

For the email in acton profile you have to select external communication as the processing type and then when you double click the external communication type in action defintion for the action, you will get the type of smart form and the class and other details which you need to enter based on the requirement for ex reminder mail as std smart form in case of reminders to be sent and class of crm_...ex or for sending CRM header data etc.

Once this is done and when you go to conditions you can select the processing type and then yu have processing details and on the right frame you have the Document tab and then sleect this tab and select comm method as standard (by default SAP will pick up the std communiation medium mentioned in master data and it has to be mentioned in the master data of the BP as std communication as email and his email id.

you can select a specific partner function based on which the email will be sent to the partner is there in the activity.

Or you can see this weblog done by and we have to be thankful to Rakesh kumar jain

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/d03a6978-a10b-2a10-7baf-8428d86b...

thanks

Srini