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Real-time status of channels/agent activity

Former Member
0 Kudos

Dear expert

I'd like to know if the IC Manager has the ability to display in real-time status of channels/agent activity (without having to refresh his screen)?

Thanks in advance

Best regards

Stephanie

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

yes but you need a 3rd party business communication package (CTI solution) and it must be able to support ICI.

If you connect the SAP CCS it gives you a "play view", you set at how man seconds you want it to refresh the data.

Answers (0)