I am trying to enable web service for lead. I am not getting link "Web Service tool" under "Sales operation" workcenter. I checked in business role and nav bar profile configuration but it is not available. Please suggest how would I get it?
Refer the link for more clarrification.
You can access the Template Designer from IC Manager role also. Click on ' Knowledge Management' and you will be able see 'Document Templates'
If this is also not available, Check if the logical link for Document Templates (CT-DTD-SR) is available with Target ID : OI_TEMPLDS
To maintain this in Sales Operations, Go to 'Define Business Roles', Select 'SALESPRO', Click on ' Adjust Work Centre Group Links and maintain the entry with following details:
Work Center : SLS-ADMIN , Group Id: SLS-DTD-SR, Logical Link ID : CT-DTD-SR