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"Campaigns" app not working after transport of SAP notes to QA and PROD

SauMaris
Contributor
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Implemented a dozen of SAP notes for the on-prem version 1709 SP01. "Campaigns" app is now not opening, because of an error in the gateway - "Property (external name) 'A6E9W9Y76K7AKZLKF5SL81168F_F' not found for entity 'CUAN_CAMPAIGN_METRICS_Q001Result" is returned by the service cuan_campaign_srv.


In the dev all is right.


Tried to clear caches, deactivate, then activate the service, nothing helps. Anything you could suggest?

Accepted Solutions (1)

Accepted Solutions (1)

SauMaris
Contributor
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For your information. Followed the note 2384075 suggestions for the service CUAN_CAMPAIGN_METRICS in SEGW, since it was mentioned in the error. That helped. Campaigns app is now opening.

Answers (1)

Answers (1)

former_member267312
Contributor
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Hi Maris,

Perhaps you should open a support ticket to get this issue resolved by the support/development team.

Thanks,

Theo

SauMaris
Contributor

Created an incident. Will update this thread with a solution once I will get it.