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new Contact drop down fields has can't be maintained directly

Former Member
0 Kudos

Hi,

I would like to ask how to enable maintaining the phone, mobile and email address on the new "contact" action button in C4C. The read only feature for these fields are grayed out but are ticked. Not sure what is SAP's logic on keeping this as read only, for accounts and individual customers these can be directly maintained in the new/action button. 

Regards,

Jeffry Antonio

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hello Jeffry!

Possibly, these fields will be enable if you select an Account.

Regards,

Alexandre

Answers (2)

Answers (2)

Former Member
0 Kudos

Thanks! Both of you are correct. Didn't check it first.

suman_saurabh
Contributor
0 Kudos

Hi Jeffry,

The fields should be editable once you enter a value in the Account field.

Regards,

Suman