Hi to all Guru's,
Please can any one tell me what exactly the link between workforce management and customer realtioship management in sap?
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WorkForce Management(WFM/WFD) is an add-on that needs to be installed. This is used within CRM for 2 scenarios. 1. Service order integration (auto scheduling) or 2. CProject integration.
WFM can be used for either of the scenarios but not both together.