Is there a limit as to how many involved parties can be set up for or used in customer service tickets?
Additionally, I'm pretty sure that party roles have to be predefined and therefore cannot be created ad hoc e.e. within a created service ticket. Is this correct?
Hi You cannot create the involved party from the ticket created, you have to use the ones that are already created in system. Also i don't think there is a limit on number of involved parties that you have to use in service tickets.
Each party is assigned to a party category.
This party category is the indicator where the party can be found.
For example: For a 'Sales Quote' you will not be able to add the Party role 'Service Technician' or 'Processor' as these have no function in a 'Sales Quote', however these roles will be available when you go to 'Customer Support Tickets'.