I need to integrate a contact center wiht mySAP CRM, somebody Know how
I can to do this conections, and what conection type use?
Example, and can to use IPCC.
I think that perhaps your question is not clear to people, as more than 70 people have viewed teh question but no one has responded yet. Can you kindly clarify your question?
Are you asking, for example, about integration contact center infrastructure software like Genesys or SAP BCM with the Interaction Center to handle CTI and multi-channel integration? Or are you asking about something else?