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IC winclient framework doesnot exist for agent(Username)

Former Member
0 Kudos

Hi All,

when i try to open IC Winclient screen through CIC0, i get a message that IC Winclient framework doesnot exist for agent (Username). Pls let me know the reason and how to resolve it.

Points will be rewarded.

thanks.

Sajjan

Accepted Solutions (0)

Answers (6)

Answers (6)

Former Member
0 Kudos

Hi,

i have checked in CRMM_CIC_APDISPLAY, when i click on the user it gives me error saying that 'assign a profile to this element first'.

gerhard_djuracek
Contributor
0 Kudos

Hello,

So you receive error CIC055!?

Please make sure that a CIC profile is assigned to a Organizational

Unit to which your user is assigned as well (see transactions

CRMM_CIC_APDISPLAY for checking the assignment, TA PPOMW or PPOCW).

In PPOMW, in Path GOTO - DETAIL OBJECT - ENHANCED DESCRIPTION, you

can create an assignment of the CIC profile to the org.unit.

Also keep in mind that usually an Interaction Center is structured in 4 levels:

User

> Position (Agent)

> Agent Group (e.g. Help Desk, Telesales)

> Interaction Center

Our profile determination supports this 4 tier hierarchie only.

cIn ase the profile is assigned on 5th level and this is not supported.

My recommendation would be to create seperate positions and OrgUnits

for the Interaction Center processing and do not use the sales OrgUnits

for assigning the IC profile. If you still want to use the sales

OrgUnits, please make sure that the highest level for assigning an IC

profile is the fourth level.

Gerhard

gerhard_djuracek
Contributor
0 Kudos

Hi,

please check the customizing in TA CRMM_CIC_APDISPLAY if for the user/agent

wrong or missing assignments are maintained!?

Regards, Gerhard

Former Member
0 Kudos

hi,

it is active.

Former Member
0 Kudos

Did you check if in ICWin profile you have Frameword ID?

And that this framewor exists?

Regards

Radek

Former Member
0 Kudos

Hi Sajjan,

I think framework id assigned to your ic winclient profile is not active. Activate the framework id and then execute the transaction CIC0.

Path for activating the Frameworkid

spro>crm>ic winclient>define fromt office frame work>define framework id and parameters.

Here select the frameworkid and click on the details button and mark the active check box provided at the bottom.

Reward points if its helpful

Regards

Nadh.

Former Member
0 Kudos

Hi,

i have already done that step but still its giving me the error message. i have done it in organisation and staffing. goto-detail object-enhanced object desc- and then selected ic win profile- and right click and create infotype and assigned my winclient profile there.

Former Member
0 Kudos

Hi,

Assign user to org model.u can do this under sales group.and create infotype.u will see user assigned.