We are doing a SAP CRM 7.0 Implementation for a global health care giant. I am specifically working on Account & Contact Identification and Interaction Record.
Steps being done are:
1. Confirm an account first (Say no 1)
2. Confirm one of the contacts next (Say no 3)
3. Select Ship-to from the drop down (We have four ship-to's 6,7,8 and 9). Say we confirmed ship-to number 9.
Once we hit the confirm button and complete the process we head to the Interaction Record.
In Interaction record partners it shows 1 (as Sold-to), 3 (as Contact Person) and it always shows 6 (as the confirmed Ship-to) irrespective of the ship-to number you confirm.
I checked the partner determinations and access sequences, tried different combinations of the same but it never works. It always confirms the number 6 Ship-to irrespective of the original Ship-to you confirm.
Can anybody help me on this?
I haven't tried setting this up, but when you select the ship to on the confirmed partners section you should have some options to the far right under Partner Function (Main Partner, contact person, Reporter on behalf) you may need to configure a new option here for your ship-to then build a new step in your partner acces of the interaction record to look for this partner function.