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CMS for SAP CRM 7.0 Ehp1 for Interaction Center.

Former Member
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Hi we are going for IC Marketing, Sales & Service Implementation.

Existing System in client Place:

Lucent / Avaya Definity R-6 (Prologic)

Propose System:

Avaya Aura CM 5.2.1

Avaya Aura Application Enablement Services 5.2.1

Please give me technical details which component we need to buy for SAP CRM 7.0 Ehp 1 .

(CMS details for Interaction Center)

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Answers (1)

Answers (1)

former_member187490
Active Contributor
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Hello,

Aside from the normal SAP CRM licenses (Business Suite users/CRM users) and the engine licenses (Service engine, Marketing engine, Sales engine, Interaction Center Interaction Records, etc.) you don't need to buy anything from SAP for the CMS integration. SAP does not charge for the ICI connector. So unless you decide to use SAP BCM for CTI instead of Avaya, you only need to work with Avaya to handle the licensing and cost from their side.

Warm regards,

John

Former Member
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ok thank you Please give me the details of the Avaya component which we need to buy.....

former_member187490
Active Contributor
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Hello,

You would need to get that information from Avaya actually.

Warm regards,

John