cancel
Showing results for 
Search instead for 
Did you mean: 

Automatically create business activities for outbound emails

Former Member
0 Kudos

Dear experts,

In order to have the historical contact log between our client and its customer, we would like to have the outbound emails automatically created as activities for those customers.

By customization we are able to have that link for the inbound emails.

Is it possible also for Outbound Emails? Which way should we follow?

Thanks in advance,

Regards

Joao Fleming

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Dear experts,

any ideas about this issue???

Thanks again for your help,

Joao

Former Member
0 Kudos

Hi Fleming,

First you have create a tempelate for the outgoing activity(eg:outbound email) and you have assign this templete id in campaign under the transaction templetes. give start and end date, and select your commnication channel and realease the campaign, and go search in activity monitor, you can see your outbound email.

Regards

Chandramohan

Reward points if it helps.............

Former Member
0 Kudos

Dear Chandramohan,

Thanks for your reply.

In fact we need to have this functionality without linking it with marketing campaign capabilities. This is beacuse we need to create the activity AFTER sending the email (e.g. when replying to a customer from the email inbox), and not the otherway.

Regards,

Joao