In order to have the historical contact log between our client and its customer, we would like to have the outbound emails automatically created as activities for those customers.
By customization we are able to have that link for the inbound emails.
Is it possible also for Outbound Emails? Which way should we follow?
Thanks in advance,
First you have create a tempelate for the outgoing activity(eg:outbound email) and you have assign this templete id in campaign under the transaction templetes. give start and end date, and select your commnication channel and realease the campaign, and go search in activity monitor, you can see your outbound email.
Reward points if it helps.............